Zendesk Targeted in New Lapsus$ Hunters Campaign
Introduction:
Recent intelligence from ReliaQuest indicates that the Scattered Lapsus$ Hunters group is targeting Zendesk users through a sophisticated extortion campaign. Over 40 typosquatted and impersonation domains linked to this operation have been identified, posing serious threats to enterprise security.
Key Details:
- Who: ReliaQuest researchers
- What: Discovery of over 40 malicious domains mimicking Zendesk to compromise user accounts and submitted fake helpdesk tickets.
- When: Recent findings from the past six months.
- Where: Globally, targeting organizations using Zendesk’s services.
- Why: The campaign aims to exploit trust in helpdesk systems to gain unauthorized access to sensitive information.
- How: Attackers are using phishing techniques along with tickets processed through genuine Zendesk portals to deploy remote-access trojans (RATs).
Why It Matters:
This ongoing threat impacts several areas of IT infrastructure:
- Enterprise Security: Organizations relying on Zendesk must reassess their security protocols to defend against identity-based attacks.
- Helpdesk Operations: The impersonation of helpdesk systems could lead to unauthorized access, making it essential to validate ticket submissions.
- Data Protection: Any breach could expose sensitive customer data, giving attackers the potential to exploit stolen information.
- Operational Integrity: The risk highlights the need for tighter controls in SaaS tools that handle customer relationships.
Takeaway:
IT managers and system administrators should enhance their security practices by educating staff about phishing tactics and implementing stronger validation protocols for helpdesk processes. Monitoring logs and utilizing multi-factor authentication are crucial next steps.
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