Introduction:
Chaitra Shastry, a seasoned professional at Broadcom, emphasizes that technology fundamentally revolves around people, focusing on relationships and empathy throughout her 15-year career, including her current role as a VMware Cloud Foundation Technical Adoption Manager (VCF TAM) for a major Australian bank.

Key Details:

• Who: Chaitra Shastry and Broadcom
• What: Emphasis on a people-centric tech approach
• Where: Sydney, Australia
• When: Ongoing over a 15-year career
• Why: To blend technical expertise with emotional intelligence, enhancing customer interactions
• How: By prioritizing understanding individuals’ challenges beyond mere technical issues

Why It Matters:

Chaitra’s approach highlights the necessity of emotional intelligence in tech roles, reinforcing that successful solutions derive from understanding user needs and fostering relationships.

Expert Opinions / Statements:

“I need to put people above problems or technology,” Chaitra shares, showcasing her growth through constructive feedback from mentors.

What’s Next?

There is an increasing recognition of the importance of Technical Account Managers (TAMs) in enhancing customer relations in the tech industry, suggesting a shift towards more empathetic business practices.

Conclusion:

Building technology around people can significantly improve service effectiveness and user satisfaction.

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