AI Assistants in Call Centers: Limitations and Insights from Staff
Introduction Recent research from a Chinese power utility highlights the challenges customer service representatives (CSRs) face when…
Trusting Autonomous AI: The Importance of Prioritizing Evaluation Infrastructure
[gpt3] Operationalizing AI Agents in Business: Insights from Transform 2025 As businesses increasingly integrate AI agents into…
A Fresh Chapter Begins for StorageNewsletter
Embracing Change in the Storage Industry: What’s Next for StorageNewsletter? Recently, the storage industry faced the unfortunate…
Anonymity shouldn’t come without cost.
The Challenge of Anonymity in Online Interactions In today’s digital landscape, the issue of anonymity can lead…
Launch of Exchange and Skype for Business Subscription Editions
Introduction: Microsoft has officially launched Subscription Editions (SE) for Exchange Server and Skype for Business Server, marking…
Major corporations Atlassian, Intuit, and AWS are preparing for a future where agents interact with APIs.
[gpt3] Rethinking APIs in the Age of Agentic AI As organizations pivot towards a more AI-centric approach,…
WebPros Set to Purchase Comet Backup
WebPros Acquires Comet Backup: A Step Towards Enhanced Data Protection WebPros International GmbH recently announced its acquisition…
Qantas Reports Data Breach Affecting Six Million Customers
Introduction Qantas Airways has confirmed a cyberattack affecting approximately six million customers, leading to the theft of…
Capital One Develops Autonomous AI Based on Its Organizational Structure to Enhance Auto Sales
[gpt3] Transforming Customer Experience: Capital One’s Innovative Agentic Systems In a groundbreaking presentation at VB Transform, Capital…
Netlist Unveils $12 Million Registered Direct Placement
Netlist Secures Funding for Growth: Implications for Data Storage Professionals Introduction: Netlist, Inc. has recently announced a…